COVID-19 Updates

As at March 25, 2020

Our business has been categorized as essential service but we will deal with every project on a case by case basis.

For any clients who are having network issues, please open a support ticket by emailing support@c9av.com and we will contact you as quickly as possible.

Any non-essential work is being postponed until the COVID-19 situation has subsided and we are advised by our authorities that we can return to work.

Please understand that we are a small business and that your support means everything to us. We are available and working from home so let us know how we can help.

#stayhome
– J G.

As at March 15, 2020

In light of the on-going and ever-changing circumstances regarding the COVID-19 virus, we would like you to know that we, at Cloud 9 AV, are following all of the directives being provided by our public health officials.

We are also experiencing a high number of requests for in-home service to help with work-from-home WFH setups which we are prioritizing based on first in basis. To find out more about WFH setups and our ability to remotely support you during these difficult times, please use the contact form.

We are taking all of the necessary precautions so that we can continue to perform our work in a safe, responsible manner for both our employees and our clientele. Our goal is to keep all of our projects on their current timelines, but not at the risk of spreading the virus.

Any C9 employees, who are experiencing any cold or flu-like symptoms, have been instructed to remain at home and consult their physician before returning to work.

We would also respectfully ask that any customer who is feeling ill or experiencing any cold or flu-like symptoms, please contact us to re-schedule any upcoming work which involves our personnel being in your home.

Our field crews are equipped with hand sanitizer, hand soap, anti-bacterial wipes and latex gloves for all in-home work. They have also been advised of the Toronto Public Health recommendations for how to protect themselves and others:

  • Wash your hands often with soap and water for at least 15 seconds. If soap and water are not available, use an alcohol-based sanitizer
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who are ill
  • Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands
  • If you don’t have a tissue, sneeze or cough into your sleeve or arm
  • Clean and disinfect frequently touched objects and surfaces

Things are changing rapidly, so we will continue to follow developments through local and international public health agencies and make any adjustments to our plan as required.

As always, feel free to get in touch and let us know how we can help you.