Essential service work in Ontario

We continue to have requests to do work at your homes and businesses during the pandemic and we just wanted to clarify what we can and cannot do.

Chris C9AV van
Residential Technical Services are Essential

Cloud 9 AV is an essential service provider because we fall into Premier Ford’s classification for multiple items which you can read for yourself on the Ontario COVID-19 website. We shut down all work on commercial projects in March as those do not qualify unless they impact your ability to work from home (corporate VPN access, network outages, etc).

We continue to perform the following residential services

  • Network Installations or upgrades including WiFi
  • Residential construction or renovations
  • Remote Technical Support over the phone or in your virtual living room using Zoom

For those of you remaining in isolation, we are here to help and we continue to take all the recommended safety precautions to keep you and your family safe as well as the health and safety of our employees.

If you have service outages or systems that require support, please follow the instructions on our support page.

Thank you for your continued business and we look forward to seeing you soon in person or on Zoom.

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