Custom AV Integration Project Manager

Leaside, East York, Toronto
Salary: $60,000.00 to $85,000.00 /year

General Role & Reporting Relationships

The general role of the Project Manager is to manage system installations from start through project completion in such a way as to optimize profitability, promote customer satisfaction, and maintain the company’s favourable reputation. The Project Manager is to promote teamwork, protect and preserve company assets, and ensure compliance with company policies and safety procedures.

The Project Manager reports to the Operations Manager.

The Project Manager supervises Technicians and Installers.

Position Requirements & Responsibilities

  • 5+ years of Residential AV integration experience
  • A love of the construction industry & working with custom home builders, architects and designers
  • Some Commercial installation experience preferred but not required
  • Experience with installing, testing and commissioning smart home systems
  • Proficient with systems including Home Theatres, multi-room audio, lighting automation and systems control
  • Familiarity with ELAN, Control4, Crestron, and other smart home platforms
  • Lutron RadioRa2/HomeWorks is a plus
  • Alarm & Surveillance systems is a plus
  • Networking and WiFi systems is a MUST.

Definition of Project Scope and Documentation

  • Assist in development and creation of the Scope of Work document for the project.
  • Communicate with Sales and Engineering to ensure complete scope of work definition
  • Ensure the timely completion and delivery of all project documents to clearly communicate with Technicians, clients, and others the intended wiring design, layout, appearance, and programming requirements for the individual components of a project
  • Ensure that all project documentation is up-to-date, complete, and accessible
  • Ensure that proposed system designs are complete and accurate and remain so throughout the course of the project
  • Maintain detailed and accurate to-do list for each assigned project, including tasks such as communication, coordination, product research, issues, resolutions, equipment status, etc.
  • Maintain a detailed punch list for each phase of the assigned project
  • Solve problems that may arise on assigned projects, including improper design, product limitations, placement difficulties, product interfacing issues, etc.

Project Communications

  • Maintain good communication between the company and all stakeholders of the project throughout all phases of the project.
  • Manage the expectations of clients, contractors, designers, and other subcontractors to ensure that they remain realistic and attainable
  • Maintain proactive and regular communications, in writing as necessary, with clients, contractors, and other stakeholders in order to keep them informed about job progress and schedule
  • Maintain detailed meeting notes and/or communications log for any discussions pertaining to assigned projects for reference and historical tracking purposes
  • Schedule and conduct project review and update meetings as required with sales, production, and engineering for the purpose of reviewing system design, installation procedures, methodology, or programming details
  • Schedule and conduct meetings with clients or their designees to review their expectations pertaining to finish details, programming, intended use, and completion schedule
  • Schedule, coordinate, and conduct client project conclusion meetings with the client or designee
  • Schedule, coordinate, and conduct project close out meetings with Sales and Engineering

Project Time Management

  • Coordinate with the Operations Manager to ensure that field work is scheduled appropriately, performed with a high level of workmanship, and completed on a timely basis for profitability
  • Schedule, coordinate, and conduct site walk-through during the installation process as necessary to ensure progress and quality control
  • Request labor resources as required for timely completion of work
  • Ensure that all equipment and materials required for an assigned project are requested, received, staged, and delivered to the project site on a timely basis

Project Cost Management

  • Establish and maintain job costing sheets throughout all phases of the project
  • Ensure that the project is delivered on time and on budget
  • Ensure invoices are issued and paid on a timely basis to enable field work to continue without delay
  • Create and review change orders for completeness and accuracy with Engineering
  • Request prompt submission of change orders from Sales for any re-design and/or additional costs that need to be approved by the client.

Supervision of Technicians and Installers

  • Hire, train, and mentor Technicians and Installers
  • Supervise all Technicians and Installers
  • Write and maintain performance reviews and personnel goals for Technicians and Installers

Knowledge, Skills & Abilities

Knowledge – Must have proficient knowledge in the following areas:

  • Generally accepted project management practices
  • Project management tools and/or software packages
  • Thorough knowledge of system integration and industry terminology
  • Building codes and requirements
  • Blueprints and schematic drawings
  • Job costing

Skills – Must be able to demonstrate the following skills:

  • Excellent interpersonal skills
  • Team building
  • Analytical and problem-solving skills
  • Decision making ability
  • Effective verbal, written, and listening communication
  • Verbal fluency in English
  • Organizational skills
  • Attention to detail
  • Proficiency with word processing and spreadsheets
  • Time management

Personal Attributes – Must demonstrate the following personal attributes:

  • Honest and trustworthy
  • Respectful
  • Flexibility in schedule and work requirements
  • Solid work ethic
  • Self-motivated

Abilities – Must be able to perform the following tasks:

  • Lift and transport up to 60 pounds
  • Climb and work on ladders and scaffolding safely
  • Travel across uneven ground while carrying a load
  • Wear hard hats and other PPE as required by work sites

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