On-Going Support for Customers

Purchase Retainer or Support Package

Book Appointment

With Cloud 9 AV, the relationship goes beyond installing and programming your systems. We stay with you and continue to work with you after you have moved in so you can get the most out of your investment.

There is a lot to learn when you move into your home and your family will experiment and adopt the systems throughout the first few weeks if not months. There will be opportunities for us to further modify the user experience to tailor it to your habits and lifestyle. For these and many more reasons, we have found over the years that the first year of living in your home is an opportunity for us to help you fine tune the systems as well as the infrastructure that supports it.

We leverage industry leading diagnostic and troubleshooting tools which allow our service technicians to remotely support you.

Membership Pricing

CLOUD 9 AV offers our clients multiple levels of MEMBERSHIPS. If you aren’t on a membership plan, please sign up now.

Help Desk Phone or Email Support during business hours (M-F 9am-5pm)
Standard Onsite Labour Rates & Response Times
Essentials Plus...
+ After Hours Phone or Email Support including Weekends.
+ Remote diagnostics and system updates for OvrC enabled systems
Note: if you have a Control4 or Savant system, you must have a minimum of ADVANCED support.
Enhanced Support Plus...
+ Control4 or Savant Smart Home Support
+ Programming changes to your remotes, keypads or lighting scenes
+ Yearly (1) full maintenance visit to make sure your system is working at top performance and features any necessary software updates.
*OVRC hardware and 4Sight or similar required*
Advanced Support plus...
+ Priority call backs and onsite service scheduling
+ Quarterly (4) onsite preventative maintenance visits which is critical for any platform such as Control4 or Savant
+ Project discounts on labour and hardware
+ Scheduled onsite training as required for you and your family
(recommended for customers who travel and may not be home to do the many updates required to smart home systems)
*OVRC hardware and 4Sight or similar required*


These support packages are ONLY available for residential customers.

To open a new ticket, the easiest way is to email support@c9av.com and then use the online booking tool to save a time for a technician to call or remote into your systems.

Once we we have a ticket created, we will do our best to help fix the issue.

For Business Support Services, please contact us for customized packages tailored to meet your needs.