Tech Talk

Troubleshooting my universal remote control

One of the most important pieces of equipment you will have as a Cloud 9 customer is a universal remote control. These controllers act as your guide for navigating through the complexities of the AV work and simplify the use of your equipment.

There are a few things you should check if you have issues with the remote.

TOP 5 Remote Issues:
1. No response from remote

  • Is the remote responding when you press a button? If not and it looks like it has locked up,

Read more Troubleshooting my universal remote control


Cloud 9 Audio Visual TechTalk

We have started a new section for the website called TechTalk. We will be sharing information with customers and our partners. You can either search from the home page or go directly to the TechTalk page for the most recent articles and posts.

Under the FAQ section, you will find our most common questions and it is a great place to start if you have an issue or question about your systems. We find that over 90% of issues are related to our trusted Bell or Rogers services.

Read more Cloud 9 Audio Visual TechTalk

Do you want to access US Netflix from Canada?

Here is a quick breakdown of US content access since we are having clients asking.

There are obvious benefits to having access to US content. Sites like NBC, ABC, etc have streaming content. Services like Netflix have a lot more content available, and many services like Rhapsody and Pandora are not available at all.

There are 2 reliable ways to access US content.

VPN or tunneling service

  • All traffic is encrypted and disguised as coming from a US address.

Read more Do you want to access US Netflix from Canada?